Frequently Asked Questions

As with any new vendor you should do your own research. We are not in business to short change or make a quick buck. We have tons of glowing reviews and a long list of happy customers. To give our new customers extra confidence, we offer a no-gimmick refund guarantee.

Our products are sourced from within Indonesia. We only use verified farmers that we have built strong relationships with over the years. Our products are tested and packed in the US.

Free samples depend on availability at the time and cannot be guaranteed. We only issue free samples with paid orders. You may request for free samples in the order notes when placing your order. Please note, if you request a sample in the order notes, it does not guarantee that a free sample will be shipped with your order.

The Golden Monk is a fully audited member of the American Kratom Association Good Manufacturing Practice (GMP) Standards Program. Learn about our lab-testing and quality control procedures here.

Yes! We offer a first-time customer discount code. Use FIRSTTIME5 to get 5% off your first order. If you are a repeat customer, make sure you are subscribed when you checkout and we will send promotion discounts. We usually send out 10-25% off bi-weekly at random. Sometimes the discount covers all strains, other times it covers a specific strain we are liquidating to make room for new stock.

Our checkout page is encrypted via SSL. The SSL certificate authentication can be verified in the browser settings. You can tell if a page is secure by it showing https:// in the URL bar.

After you have requested a refund on the contact page, the service rep will respond with a confirmation. We may request for you return the product first, in that case, the rep will email a return paid postage label so you can drop the item at the post office.

We ship orders using FedEx (2-Day) and USPS Priority (1-3 Days) for PO Boxes. If we ship on the same day you order, you can expect your order to arrive within that window. We cannot always get the order out the same day if you order later on in the day (after 10 am PST). Also, we do not ship on Sundays so if you order late on a Saturday you may have to wait until the following Monday for your order to ship. It is best to order earlier on in the day and before weekends for the fastest delivery time. Please keep in mind that occasionally FedEx and USPS may have a slight delay in delivery time and those factors are outside of our control.

Message customer support about the issue. Even if your tracking number has been issued, we can still fix it if it is soon enough. Contact us if you need further help.

Check with your neighbors and family members if it shows as the right address. If this doesn’t solve the issue, call FedEx or USPS (depending on how your order was shipped) with the tracking number and see if they have more information. If it shows as delivered to the wrong address, we will reship free of charge.

Customer support will email you a return shipping label. Bring the print out of this label or copy on your phone to the nearest post office and drop the package off.

Points will expire within a year of being earned.

Still Have Questions?

You can reach us here on the contact page.