Frequently Asked Questions
Product FAQs
Kratom is a tree that grows in Southeast Asia. Formally known as Mitragyna speciosa, the tree’s leaves contain a wide range of active alkaloids that are responsible for kratom’s effects. People enjoy kratom for all kinds of reasons. Many people find that a modest serving can deliver a “clean” boost of energy without jittery side effects or crashing after the fact. Other people take larger servings to tap into kratom’s potential to promote occasional stress relief and physical comfort.
As with any new vendor, you should do your own research. We are not in business to shortchange or make a quick buck. We have tons of glowing reviews and a long list of happy customers. To give our new customers extra confidence, we offer a no-gimmick refund guarantee.
Take our Product Quiz! We recognize that it can be hard to understand the differences between various kratom strains and veins, as well as powder vs capsule products. Some of these factors are critical for a successful kratom experience; some factors are more about personal preference. On both counts, you can find the perfect product for you in just a minute or two by taking our quiz.
Many raw leaf kratom consumers find that a serving size of 1-2 grams (or between a half and one full teaspoon) is the sweet spot for a serving size of kratom. However, there are considerable individual differences in how people react to kratom, so if you’re a first-time user, we recommend sticking to one gram or less until you know how your body reacts.
With our more potent kratom gummies, we advise our customers to start very slowly in case they react differently to concentrated kratom extract. Start with one gummy, even though some of our experienced kratom users report that they take more than the recommended serving size of two gummies to achieve the best experience.
All of our products are sourced from within Indonesia. We only use verified farmers that we have built strong relationships with over the years. Our products are then tested and packed in the US.
Golden Monk is a fully audited member of the American Kratom Association Good Manufacturing Practice (GMP) Standards Program. Learn about our quality control procedures and lab testing including our Certificates of Analysis.
Free samples depend on availability at the time and cannot be guaranteed. We sometimes offer free samples for taking part in customer surveys, but we usually only issue free samples with paid orders. You may request free samples in the order notes when placing your order. Please note, if you request a sample in the order notes, it does not guarantee that a free sample will be shipped with your order.
Shipping and Return FAQs
Let’s start with the good news. When placing an order of $70 or more, you get FREE Shipping. Take advantage of our steep discounts for bulk orders and save even more!
Orders placed by 2pm CDT are shipped same day, Mon-Sat.
For smaller orders that do not qualify for free shipping, we ship orders with the following options:
- UPS SurePost (5-7 Days) for $5.
- UPS 3 Day Select for $10.
- UPS 2nd Day Air for $15.
In most cases, we ship your order within one business day. We do not ship on Sundays, so if you order late on a Saturday, you may have to wait until the following Monday for your order to ship. It is best to order earlier in the day for the fastest delivery time.
At that point, you can generally expect your order to arrive within the UPS shipping windows of 2 days, 3 days, or 5-7 days depending on your shipping preference. Please keep in mind that occasionally UPS may have a slight delay in their delivery times and those factors are outside of our control.
Message customer support about the issue. Even if your tracking number has been issued, we can still fix it if it is soon enough. Contact us if you need further help.
Check with your neighbors and family members if it shows as the right address. If this doesn’t solve the issue, call UPS or USPS (depending on how your order was shipped) with the tracking number and see if they have more information. If it shows as delivered to the wrong address, we will reship free of charge.
Customer support will email you a return shipping label. Bring the printed label or a copy on your phone to the nearest post office and drop the package off.
After you have requested a refund on the contact page, the service rep will respond with your confirmation. We may ask you to return the product first. In that case, the rep will email a return paid postage label so you can drop off the item at the post office.
At Golden Monk, we aim to make order cancellations as smooth as possible. Customers can cancel their orders without penalty as long as the order status is still “Processing.” Once an order moves to “Completed,” cancellation is no longer possible, as this indicates the order has already been shipped.
Order cancellations require approval from our team, who will verify if cancellation is possible. To request a cancellation, contact our team promptly, and we will make every effort to assist.
Cancelled orders are eligible for a full refund or store credit, based on your preference. If you have any questions, our customer support team is happy to help.
Shop and Discount FAQs
Yes! We offer a first-time customer discount code. Use FIRSTTIME5 to get 5% off your first order. If you are a repeat customer, make sure you are subscribed when you checkout and we will send promotional discounts. You’ll also earn loyalty reward points.
We only send out marketing emails a couple times a month. And never anything spammy. These discounts may cover all our products, or sometimes we like to feature a specific strain that’s in-season or one that solves a particular lifestyle need.
Your loyalty rewards points expire one year after being earned.
The following US states, counties, and cities have kratom bans: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin, Sarasota County (FL), Union County (NC), and San Diego (CA). We also maintain a list of zip codes with local bans.
Given the ongoing debate about kratom’s safety and accessibility, local and state laws are subject to change. The best way to find out if kratom is legal where you live and if you can buy it online is to attempt to place an order with Golden Monk using your current address. Our system will tell you if we can legally ship it to your location. We do not ship kratom outside of the U.S.
Find even more information about kratom’s legal status in your state and where to buy through our Buyer’s Guide resource.
So glad you asked! Check out our main landing page that explains the differences between kratom veins as well as individual strains with specific cultivar lineages from different regions of origin.
That said, if you want to learn more about a particular kratom strain, we recommend you just use our internal site search at the top of the page. You can also visit our comprehensive list of kratom strain reviews.
Our checkout page is encrypted via SSL. The SSL certificate authentication can be verified in the browser settings. You can tell if a page is secure by it showing https:// in the URL bar.
Real Stories, Real Results
“The Best”
“It’s taken me a while and alot of extra cash to see who was my favorite vendor and what was my favorite strain. Well this ones it, that and their green maeng da. The Golden Monk was the first vendor I tried and will also be my last. Thankyou GM! Your the best!”
Fatjacksonthecat
Roanoke, VA
“It’s Incredible!”
“Incredibly affordable, and high quality! Throughout my experience with other vendors (Been using kratom for 3 years) none have been as quick or as convenient as Golden Monk. Previously I was strictley a Red Thai user as no other strain had worked for my problems. I decided to try TGM’s Red Maeng Da and it is incredible! “
Prez
Hastings, NE
“The Products are so fresh!”
“I received my split kilo: Red Maeng Da Green Malay yesterday 1/15. I tried this morning, and I am happily suprised. The product(s) are very fresh and come in a sterdy ziplock pouch. I will order from these guys exclusively as it is very apparent quality, price, CUSTOMER et al matters.
Gunslinger44m
Williansport, PA
“Highly Recommend”
This is my 3rd order from TGM and the quality is always great (better than other online stores that charge twice the amount), the shipping is alway same day and arrives in my home state and then to my door in less than 4 days. I would highly recommend purchasing from TGM.
pwnedbyashley
Roanoke, VA
“Their Customer Service is Super”
I have ordered Kratom from many different sites. Golden Monk has the best quality, best prices, best quantities hands down. I even got my friend to try the Green Maeng Da and it has helped her so much! Their customer service is also super, super fast. I sent an email and got a reply within 5 minutes. Hands down the best website for Kratom.
Prez
Hastings, NE
“Don’t hesitate to buy from them”
I don’t know how they managed to get 500 caps to me in two days but thank god. I know my Kratom by now and this stuff from GM is legit! The price is also a great deal. I would give ten stars if I could. Don’t hesitate to buy from them. I will be ordering again probably for the rest of my life. Thank you so much!!!!!
Gunslinger44m
Williansport, PA
Kratom is Nature's Secret to Enhanced Well-being
Our premium kratom products, sourced directly from the lush landscapes of Southeast Asia, are more than just a choice—they’re a lifestyle. Each Kratom leaf is meticulously selected to ensure the highest quality.