Please read the below to fully understand the goldenmonk.com return and refund policy
This website has a 30-day refund guarantee policy. This applies to both opened and unopened products. You do not need to supply a reason for wanting a refund however, we will need both opened and unopened products returned to us before issuing a refund. The 30 day refund period starts from the day the tracking number shows as delivered, not from the date the order was placed on the website.
Please note, opened products that are being returned must have 85% or more of the original contents to be eligible for a refund. We do not restock opened products and they are disposed of. Please note, return shipping fees are not covered under our policy, however, if the return is due to a mistake made by us, we will cover the full cost of return postage.
To request a refund please follow the following steps:
Note: It may take up to 5 business days for a credit/debit card or e-check reversal to show on your statement.
You may exchange unopened products for up to 90 days after purchasing. Please note, exchange shipping return postage is not covered under our policy.
Please follow the steps below to exchange or return an unopened product