Question 1

How can I trust your product quality?

Accepted Answer

As with any new vendor you should do your own research. We are not in business to short change or make a quick buck. We have tons of glowing reviews and a long list of happy customers. To give our new customers extra confidence, we offer a no-gimmick refund guarantee.

Question 2

Where do you products come from?

Accepted Answer

Our products are sourced from within Indonesia. We only use verified farmers that we have built strong relationships with over the years. Our products are tested and packed in the US.

Question 3

Do you offer free samples?

Accepted Answer

We do not give out free samples without an order being placed. We are happy to throw in a sample of 20 capsules of any color of your choice on orders over a kilogram or 1000 capsules. You must request the sample in order notes.

Question 4

Are your products lab-tested?

Accepted Answer

The Golden Monk is a fully audited member of the American Kratom Association Good Manufacturing Practice (GMP) Standards Program. Learn about our lab-testing and quality control procedures here.

Question 5

Can I get a discount coupon code?

Accepted Answer

Yes! We offer a first-time customer discount code. Use FIRSTTIME5 to get 5% off your first order. If you are a repeat customer, make sure you are subscribed when you checkout and we will send promotion discounts. We usually send out 10-25% off bi-weekly at random. Sometimes the discount covers all strains, other times it covers a specific strain we are liquidating to make room for new stock.

Question 6

Is your checkout secure?

Accepted Answer

Our checkout page is encrypted via SSL. The SSL certificate authentication can be verified in the browser settings. You can tell if a page is secure by it showing https:// in the URL bar.

Question 7

How do I get a refund?

Accepted Answer

After you have requested a refund on the contact page, the service rep will respond with a confirmation. We may request for you return the product first, in that case, the rep will email a return paid postage label so you can drop the item at the post office.

Question 8

How fast will my order be delivered?

Accepted Answer

USPS Priority takes 2-3 days on average. If you wish to have overnight shipping, please select UPS Overnight. If we ship on the same day you order, you can expect your order to arrive within that window of time. We cannot always get the order out the same day if you order later on in the day (after 10 am PST). Also, we do not ship Sundays so if you order late on a Saturday you may have to wait until the following Monday for your order to ship. It is best to order earlier on in the day and before weekends for the fastest delivery time. Please keep in mind, the Covid-19 pandemic may delay USPS and UPS delivery times, and that these are factors outside of our control.

Question 9

I need to change or fix my address

Accepted Answer

Message customer support about the issue. Even if your tracking number has been issued, we can still fix it if it is soon enough. Contact us if you need further help.

Question 10

Tracking shows delivered but haven't received

Accepted Answer

Check with your neighbours and family members if it shows as the right address. If this doesn’t solve the issue, call USPS with the tracking number and see if they have more information. If it shows as delivered to the wrong address, we will reship free of charge.

Question 11

How does the return process work?

Accepted Answer

Customer support will email you a return shipping label. Bring the print out of this label or copy on your phone to the nearest post office and drop the package off.

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Questions or Comments?

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