Frequently Asked Questions

As with any new vendor, you should do your own research. We are not in business to shortchange or make a quick buck. We have tons of glowing reviews and a long list of happy customers. To give our new customers extra confidence, we offer a no-gimmick refund guarantee. 

All of our products are sourced from within Indonesia. We only use verified farmers that we have built strong relationships with over the years. Our products are then tested and packed in the US. 

Free samples depend on availability at the time and cannot be guaranteed. We sometimes offer free samples for taking part in customer surveys, but we usually only issue free samples with paid orders. You may request free samples in the order notes when placing your order. Please note, if you request a sample in the order notes, it does not guarantee that a free sample will be shipped with your order. 

Golden Monk is a fully audited member of the American Kratom Association Good Manufacturing Practice (GMP) Standards Program. Learn about our quality control procedures and lab testing including our Certificates of Analysis. 

Yes! We offer a first-time customer discount code. Use FIRSTTIME5 to get 5% off your first order. If you are a repeat customer, make sure you are subscribed when you checkout and we will send promotion discounts. You’ll also earn loyalty reward points.  We only send out marketing emails a couple times a month. And never anything spammy. These discounts may cover all our products, or sometimes we like to feature a specific strain that’s in-season or one that solves a particular lifestyle need. 

Our checkout page is encrypted via SSL. The SSL certificate authentication can be verified in the browser settings. You can tell if a page is secure by it showing https:// in the URL bar. 

After you have requested a refund on the contact page, the service rep will respond with your confirmation. We may ask you to return the product first. In that case, the rep will email a return paid postage label so you can drop off the item at the post office. 

We ship orders using FedEx (2-Day) and USPS Priority (1-3 Days) for PO Boxes. If we ship on the same day you order, you can expect your order to arrive within that window. We cannot always get the order out the same day if you order later in the day (after 10 am PST). Also, we do not ship on Sundays, so if you order late on a Saturday, you may have to wait until the following Monday for your order to ship. It is best to order earlier in the day and before weekends for the fastest delivery time. Please keep in mind that occasionally FedEx and USPS may have a slight delay in delivery time and those factors are outside of our control. 

Message customer support about the issue. Even if your tracking number has been issued, we can still fix it if it is soon enough. Contact us if you need further help. 

Check with your neighbors and family members if it shows as the right address. If this doesn’t solve the issue, call FedEx or USPS (depending on how your order was shipped) with the tracking number and see if they have more information. If it shows as delivered to the wrong address, we will reship free of charge. 

Customer support will email you a return shipping label. Bring the printed label or a copy on your phone to the nearest post office and drop the package off. 

Your loyalty rewards points expire one year after being earned.